💖 One-Time Fit Guarantee

If your pet's necklace isn't the perfect fit, you're never stuck. I offer a one-time replacement necklace for just $25 (shipping included).  I'll create a brand-new necklace in the correct size and ship it directly to you. There's no need to return your original necklace—my goal is to make finding the perfect fit simple, affordable, and stress-free. Contact me for help.

Includes:

• ✅ Brand-new replacement necklace
• ✅ Shipping included
• ✅ No need to return your original necklace
• ✅ Keep the original as a keepsake, gift it to another pet, or use it as a spare
• ✅ One-time replacement per original purchase

Every necklace is handmade with love, and I want both you and your pet to enjoy it with confidence. If you need help with sizing, just reach out—I'm always happy to help.

Returns

Your satisfaction is important to me! If there is ever a problem with your order, please contact me. I am happy to help.

Returns on Jewelry

• Non-personalized items may be returned within 30 days of delivery.
• Items must be unused, in their original condition, and returned with all original packaging.
• Return shipping costs are the responsibility of the buyer.
• Original shipping charges are non-refundable.

Personalized Jewelry

Because each personalized necklace and bracelet is custom made just for your pet, personalized items cannot be returned or exchanged. So please measure before ordering. Contact me anytime for help or questions :)

Dog Toys/ Clothing

Dog toys and clothing may be returned within 30 days if they are unused and in their original packaging. Return shipping is the responsibility of the buyer.

Shipping

Processing Time
Each necklace is handmade to order. Please allow 1–2 business days for your order to be handcrafted before it ships. During holidays or high-volume periods, processing may take a little longer.

• Please double-check your shipping address before placing your order.
• If an order is returned because an incorrect address was entered at checkout, the customer is responsible for the cost of reshipping the package.
• Need your order by a specific date? Choosing an expedited shipping option at checkout is recommended.

Shipping Notice: Once your order has been shipped, delivery times are determined by the shipping carrier and may occasionally experience delays that are beyond my control. If you have concerns about your shipment, please don't hesitate to contact me and I'll gladly help however I can.

Questions?

Customer service is the heart of Frank & Beanz. If something isn't right with your order, please reach out before leaving a review. I'm committed to finding a fair solution whenever possible and want every customer to have a five-star experience.

So enough about boring rules and policies....

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